Welcome to Pastrata Help Center

Welcome to the official Pastrata Help Center! Whether you are an owner-occupant, tenant, strata council member, or licensed property manager, you will find step-by-step guides and best practices for using Pastrata.

Choose Your Role Hub

• Strata Council & Board Hub: Comprehensive guide for elected council members: governance, meetings, financial oversight, and bylaw enforcement.
• Property Managers & PMCs Hub: Portfolio-wide operations, maintenance triage, contractor dispatch, fee collection, and statutory compliance.
• Owners & Landlords Hub: Guide for owner-occupants and investor landlords: fee payments, AGM voting, documents, and tenant registration.
• Tenants & Residents Hub: Essential guide for renters: booking amenities, maintenance tickets, community feed, and rent autopay.

Feature & Workflow Guides

• Getting Started with Pastrata: Accepting invitations, passwordless authentication with magic links and passkeys, and unit verification.
• Building Settings: What each building setting controls, who can change it, how settings changes interact with manager approvals, and how to review or change settings by asking eConcierge.
• Amenity Bookings: Reserving building facilities, checking availability, understanding cancellation policies, and managing deposits.
• Maintenance & Service Requests: Reporting common area and in-suite issues, attaching photos, contractor quotes, and tracking work orders.
• Vendor Projects: From Council Decision to Paid Vendor: How one repair or project moves through Pastrata: council decides, quotes come in, the award is approved, the work is done, invoices are paid and the spending lands on the budget.
• Finances & Strata Fees: Pre-Authorized Debit (PAD) setup, paying monthly strata fees, viewing ledgers, invoices, and budgets.
• Governance & Meetings: Running compliant AGMs and council meetings, real-time voting, quorum tracking, and published minutes.
• Bylaw AI & Document Library: Searching building records, asking eConcierge bylaw questions, statutory certificates, and e-signatures.
• Lease Management & Rent Autopay: Tenant onboarding, statutory Form K filings, "My Lease" portal, rent ledgers, autopay, and lease renewals.

Need Immediate Assistance?

Ask your building’s eConcierge inside the Pastrata web or mobile app for instant answers grounded directly in your building’s registered bylaws and house rules.